Warranty and Maintenance Service

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A faulty server, a dropped laptop — it’s inevitable that some IT equipment will fail or break. And that moment is the worst time to discover the limits of a manufacturer’s warranty. Our extended warranties and maintenance contracts give you peace of mind and protection when you need it most.

You depend on your IT equipment to be there for you. That's why we deliver our extended support agreements through a network of more than 200 service partners. Whether you need extended warranties for a new fleet of laptops or custom maintenance contracts for your aging data center, we've got you covered.

Professional Services Overview

Blackhawk delivers a variety of custom solutions for both hardware deployment and software implementations that ensure the successful operation of your technology environment. Our variety of professional services help businesses improve agility and performance. We leverage our experience and expertise to implement technology solutions while allowing our clients to reduce deployment time and focus on core operations.

Data Center Deployment

Blackhawk supports companies' IT environments with engineers certified to professionally install and integrate new equipment without interrupting current systems and environments. We analyze cusotmers' business needs and use fixed-price quotes on IMAC-D (Installation, Move, Add, Change, and Disposal) projects to ensure desired results are achieved at the budgeted cost.

Software Implementation

Our expertise with productivity tools, virtualization, management, networking and storage, ensures full integration with your current IT infrastructure, while also being stable and scalable for your future plans. We specialize in solutions for prevailing technologies including Microsoft, VMware, Citrix, Cisco, NetApp and others. Our implementation methodology is a hybrid of on-site and remote delivery.

Consulting Services

Blackhawk provides custom consulting services to help solve critical client business problems.

Maintenance Overview

Blackhawk keeps Data Center equipment operating to maximize technology investments. We provide aggregated single vendor support or work within any current vendor eco-system as a component. Most companies utilize this service to uplift their current onsite warranty service level or to extend the usable life of EOSL hardware.

Hardware Maintenance

Blackhawk consolidates hardware maintenance across platforms and vendors, eliminating multiple contracts and disparate support procedures to deliver reliable end-to-end support. We maintain a variety of authorizations, certifications, and partnerships to ensure our ability to deliver legendary service. We also maintain direct original equipment manufacturer (OEM) relationships.

OS Support

Blackhawk has extensive experience providing OS support services in mulit-vendor environments. We offer end-to-end support service portfolios to meet requirements. Skilled technicians deliver OS support around-the-clock from our US Based OS Support Service Desk.

Preventative Maintenance

Blackhawk uses remote network monitoring, active OS support, software patch management, and scheduled system reviews to identify impending problems and resolve them before they impact operations or productivity.